Customer reviews of Newman & Reidy

By Phil N on 04 December 2017 | Purchase not verified

Extremely poor after sales service. They advertised a motorcycle for sale with roadside breakdown cover included. I bought the bike after 2 months of e-mails they finally sent me a code to activate this assistance but when I tried to use it there was a message saying it had already been used. I reported this by e-mail but another month has passed with no response. I have given up with them.

Reply from Newman & Reidy on 07/12/17

Hello Phil, naturally we were very shocked to read your review the other day and can only apologise for the lack of response to your emails, it is certainly not the level of service that I would expect of my staff. Having looked into the matter I can see that you raised this issue no less than 6 times with the individual concerned, so please accept my deepest apologies for any frustration caused. To this effect I have today issued a new 12 month RAC warranty for your Triumph Explorer (and emailed the policy to you) along with another activation code for your RAC roadside assistance. I hope this additional warranty goes some way towards compensating you for all those months of frustration and that you can now enjoy complete peace of mind when out on the road knowing that you have the cover you requested. Regards Adam Newman

By Andrea B on 29 August 2017 | Purchase not verified

Being relatively inexperienced when it comes to shopping around for cars, I've always being worried when buying cars. Newman and Reidy (Earls Barton) were very supportive, very friendly and are as genuine as it comes! I bought a used Kia Cee'd, and considering it was a used vehicle, it is immaculate both inside and out. Unfortunately, upon buying the vehicle there did seem to be a slight problem that I was concerned about, Newman and Reidy were quick to fix this and have re-assured me for the future that they are there to help should future issues come along. I would highly recommend visiting at least, I wish it was there that I went first, and I'll be returning for future purchases!

Reply from Newman & Reidy on 07/12/17

Thank you for those kind words Andrea and apologies for the poor starting that manifested itself after a couple of weeks. I am glad to see we got it sorted quickly and that you are happy with the car. As I said at the time, we are always here to help.

By A H on 26 June 2017 | Purchase not verified

Just tried phoning for a service quote. No answer on the service line, so had to get through to another department who then had to refer me. The service intervals seemed a surprise to them, and they said they'd call back in half an hour with some options. An hour later I'd heard nothing, so I called back and the call was rocked! Terrible customer service, and now you've lost potential business.

Reply from Newman & Reidy on 01/07/17

Hello Mr Hope, we are sorry that you feel so let down by us and in light of this I have listened to the call to see what happened. I can see you made just one phone call at 9.09 am and we answered within 5 seconds. You spoke to sales who put you straight through to our Service Manager who had an in depth conversation with you about your 16 year old Subaru Forester. He explained our system didn't hold all the information for your car because it's too old, however before agreeing to ring you back he did tell you that your car required a half yearly or 7K oil & filter change which he said he had not seen before. There was some delay in getting the information from Subaru head office so sadly we missed the 1/2 hour deadline, however James did ring you back three times, but by then you'd already posted this review, less than 1.5 hours after making contact with us. I apologise if you feel our service was lacking, you have the prices as promised and we would love to look after your Forester

By Ewan M on 23 May 2017 | Purchase not verified

Very professional and honest. Excellent service. I was travelling from Ireland to purchase the car (my first time to buy a car from the UK) and needed to be assured that the car was as shown in the photos. All details had to be arranged prior to viewing and picking up the car. We had agreed a fair price over the phone and deposit was paid. From the first phone call onwards, the service was excellent. The car was exactly as described over the phone, well valeted and a video was sent to me so I could view the car in more detail than photos could show. Engine bay was clean and car was serviced the morning I picked it up. I was dealing with the same person (Marcus) from first phone call to driving off the forecourt (and also a follow up email a week after purchase to check if all was ok with the car). I was very impressed with the service and would be happy to purchase a car here again.

Reply from Newman & Reidy on 01/07/17

Thank you for those kind words. We knew you had a long way to come to see the car so the last thing you needed was a poor description of the Insignia. We hope you had a good journey back to Dublin. Myself and the team look forward to seeing you when you're over this side of the water again

By Oliver C on 21 April 2017 | Purchase not verified

First class from start to finish. Would definitely recommend. All staff friendly and helpful. They really understand customer care. Car looked great on pick up day !!

Reply from Newman & Reidy on 02/07/17

Thank you Oliver, it was a pleasure doing business with you and we hope you are having great fun with your new Audi TT

By A M on 15 March 2017 | Purchase not verified

Great garage with very supportive and helpful staff. I never felt rushed or pressured into making a decision. Richard, thanks for your helpful advice. Josh, you are a real asset to the team. Thanks for being so patient and informative.