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Customer reviews of Newman & Reidy

At Newman & Reidy we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or bike can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Newman & Reidy

Newman & Reidy
5
4.8

Based on 54 customer reviews

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  • 5

    Shocking customer handling

    By A H on 26 June 2017 | Purchase not verified

    Just tried phoning for a service quote. No answer on the service line, so had to get through to another department who then had to refer me. The service intervals seemed a surprise to them, and they said they'd call back in half an hour with some options. An hour later I'd heard nothing, so I called back and the call was rocked! Terrible customer service, and now you've lost potential business.

    Reply from Newman & Reidy on 01/07/17

    Hello Mr Hope, we are sorry that you feel so let down by us and in light of this I have listened to the call to see what happened. I can see you made just one phone call at 9.09 am and we answered within 5 seconds. You spoke to sales who put you straight through to our Service Manager who had an in depth conversation with you about your 16 year old Subaru Forester. He explained our system didn't hold all the information for your car because it's too old, however before agreeing to ring you back he did tell you that your car required a half yearly or 7K oil & filter change which he said he had not seen before. There was some delay in getting the information from Subaru head office so sadly we missed the 1/2 hour deadline, however James did ring you back three times, but by then you'd already posted this review, less than 1.5 hours after making contact with us. I apologise if you feel our service was lacking, you have the prices as promised and we would love to look after your Forester


  • 5

    Excellent service

    By Ewan M on 23 May 2017 | Purchase not verified

    Very professional and honest. Excellent service. I was travelling from Ireland to purchase the car (my first time to buy a car from the UK) and needed to be assured that the car was as shown in the photos. All details had to be arranged prior to viewing and picking up the car. We had agreed a fair price over the phone and deposit was paid. From the first phone call onwards, the service was excellent. The car was exactly as described over the phone, well valeted and a video was sent to me so I could view the car in more detail than photos could show. Engine bay was clean and car was serviced the morning I picked it up. I was dealing with the same person (Marcus) from first phone call to driving off the forecourt (and also a follow up email a week after purchase to check if all was ok with the car). I was very impressed with the service and would be happy to purchase a car here again.

    Reply from Newman & Reidy on 01/07/17

    Thank you for those kind words. We knew you had a long way to come to see the car so the last thing you needed was a poor description of the Insignia. We hope you had a good journey back to Dublin. Myself and the team look forward to seeing you when you're over this side of the water again


  • 5

    Great experience

    By Oliver C on 21 April 2017 | Purchase not verified

    First class from start to finish. Would definitely recommend. All staff friendly and helpful. They really understand customer care. Car looked great on pick up day !!

    Reply from Newman & Reidy on 02/07/17

    Thank you Oliver, it was a pleasure doing business with you and we hope you are having great fun with your new Audi TT


  • 5

    Friendly and helpful Service

    By A M on 15 March 2017 | Purchase not verified

    Great garage with very supportive and helpful staff. I never felt rushed or pressured into making a decision. Richard, thanks for your helpful advice. Josh, you are a real asset to the team. Thanks for being so patient and informative.


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