Customer reviews of Newman & Reidy
At Newman & Reidy we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Newman & Reidy
Based on 56 customer reviews
Zero after sales service
By Phil N on 04 December 2017 | Purchase not verified
Extremely poor after sales service. They advertised a motorcycle for sale with roadside breakdown cover included. I bought the bike after 2 months of e-mails they finally sent me a code to activate this assistance but when I tried to use it there was a message saying it had already been used. I reported this by e-mail but another month has passed with no response. I have given up with them.
Fantastic Service, Fantastic Staff, Fantastic Car.
By Andrea B on 29 August 2017 | Purchase not verified
Being relatively inexperienced when it comes to shopping around for cars, I've always being worried when buying cars. Newman and Reidy (Earls Barton) were very supportive, very friendly and are as genuine as it comes! I bought a used Kia Cee'd, and considering it was a used vehicle, it is immaculate both inside and out. Unfortunately, upon buying the vehicle there did seem to be a slight problem that I was concerned about, Newman and Reidy were quick to fix this and have re-assured me for the future that they are there to help should future issues come along. I would highly recommend visiting at least, I wish it was there that I went first, and I'll be returning for future purchases!
Shocking customer handling
By A H on 26 June 2017 | Purchase not verified
Just tried phoning for a service quote. No answer on the service line, so had to get through to another department who then had to refer me. The service intervals seemed a surprise to them, and they said they'd call back in half an hour with some options. An hour later I'd heard nothing, so I called back and the call was rocked! Terrible customer service, and now you've lost potential business.
By Ewan M on 23 May 2017 | Purchase not verified
Very professional and honest. Excellent service. I was travelling from Ireland to purchase the car (my first time to buy a car from the UK) and needed to be assured that the car was as shown in the photos. All details had to be arranged prior to viewing and picking up the car. We had agreed a fair price over the phone and deposit was paid. From the first phone call onwards, the service was excellent. The car was exactly as described over the phone, well valeted and a video was sent to me so I could view the car in more detail than photos could show. Engine bay was clean and car was serviced the morning I picked it up. I was dealing with the same person (Marcus) from first phone call to driving off the forecourt (and also a follow up email a week after purchase to check if all was ok with the car). I was very impressed with the service and would be happy to purchase a car here again.
By Oliver C on 21 April 2017 | Purchase not verified
First class from start to finish. Would definitely recommend. All staff friendly and helpful. They really understand customer care. Car looked great on pick up day !!
Friendly and helpful Service
By A M on 15 March 2017 | Purchase not verified
Great garage with very supportive and helpful staff. I never felt rushed or pressured into making a decision. Richard, thanks for your helpful advice. Josh, you are a real asset to the team. Thanks for being so patient and informative.